eGovernment Solution

What is eGovernment?

eGovernment, or electronic government, refers to the use of information and communication technology (ICT) to improve the activities of public sector organizations. This involves the digital transformation of governmental processes and services, making them more efficient, transparent, and accessible to citizens, businesses, and other governmental agencies.

Benefits of eGovernment

• Transparency and Information Disclosure: eGovernment enhances transparency by making governmental information and services readily available to the public through digital platforms and websites.

• Increased Efficiency: Utilizing technology reduces the steps and time required for government operations, leading to more efficient processes.

• Ease of Access to Public Services: Citizens can access various governmental services, such as applying for permits, paying taxes, or registering for welfare programs, online, making the processes more convenient and faster.

• Citizen Participation: eGovernment allows citizens to participate in public decision-making processes and provide feedback on governmental policies and services through digital platforms.

Challenges of eGovernment

• Data Security and Privacy: Ensuring the security and privacy of citizens' data is crucial in eGovernment operations.

• Technology Access: Making digital services accessible to all citizens, including those in rural areas or with limited technological access, is a significant consideration.

• System Upgrades and Training: Continuous improvement of technology systems and training of public sector employees are necessary to ensure efficient use and management of eGovernment systems.

Creating Official Documents

• e-Form: Utilize electronic forms for data entry and document creation, making it easier to gather and organize information.

• Importing External Data: Integrate external data sources into the system to enhance document creation and ensure accuracy and comprehensiveness.

Receiving and Dispatching Documents

• Internal Data Exchange: Facilitate the exchange of documents within the organization, ensuring smooth internal communication and workflow.

• External Data Exchange: Enable the secure and efficient exchange of documents with external entities, streamlining interactions with other organizations or public bodies.

Drafting Official Documents

• Document Storage: Store drafts and final versions of documents electronically, providing easy access, better organization, and enhanced security for all official records.

Approve, Sign

• Document Approval Process: Implement a streamlined electronic approval and signing process, reducing time and effort required for document finalization and increasing overall efficiency.

G-Procurement

G-Procurement process ensures transparency, speed, and efficiency in government procurement by leveraging digital technology and automation at every step of the process.

Creating the Procurement Plan

This step involves setting up a comprehensive plan for procurement to ensure efficient and systematic resource management.

Creating the Procurement Plan

Based on the procurement plan, a specific project is initiated with clear details and steps for execution.

Appoint a Committee for TOR and Median Price

A committee is appointed to draft the Terms of Reference (TOR) and establish a median price to ensure the procurement process adheres to standards and transparency.

Prepare an Invitation for Bids

Official documents inviting bids from vendors or service providers are prepared and disseminated.

Review Price Proposals from the e-GP System

The e-GP system is used to collect and review price proposals submitted by vendors or service providers.

Record the Results of Price Proposal Evaluation

The results of the price proposal evaluations are recorded to facilitate decision-making.

Announce the Project Winner

After evaluating all proposals, the winning project bid is officially announced.

Prepare the E-Contract

An electronic contract (E-Contract) is prepared for the winning bidder to formalize the agreement.

Record the Results of Contract Preparation

The outcomes of the contract drafting process are documented for record-keeping and tracking.

Inspect and Manage Contract Performance

The performance of the contract is regularly inspected and managed to ensure compliance with the agreed terms.

Project Closure

Once the project is completed and all contract terms are fulfilled, the project is formally closed.

E-Service

Target Users

The e-service system is designed for a diverse group of users, including:

• Farmers: Individuals involved in agriculture who require groundwater for irrigation and other farming activities.

• Entrepreneurs: Business owners who need groundwater for industrial or commercial purposes.

• Licensed Well Drillers: Professionals who are certified to drill wells and require a platform to manage their licensing and operations.

• Licensing Authorities in Transferred Provinces: Regional authorities responsible for overseeing groundwater drilling activities in provinces that have transferred administrative control.

• Licensing Authority in Bangkok: Central authority in the capital city responsible for managing groundwater drilling regulations and compliance.

• Licensing Authority in Each Province: Local authorities in individual provinces that manage and regulate groundwater drilling activities.

Platforms

The e-service system is accessible via multiple platforms, ensuring broad accessibility and ease of use:

Mobile Applications

• DGR e-Service for General Use: A mobile app designed for general users, such as farmers and entrepreneurs, to access e-services related to groundwater drilling.

• DGR e-Service for Well Drillers: A specialized mobile app for licensed well drillers to manage their operations and comply with regulatory requirements.

Desktop Application

• Joget DX Platform: A comprehensive desktop application that provides a full suite of e-services for all user groups, featuring a user-friendly interface and comprehensive functionality for managing groundwater drilling processes.